Returns
We stand behind every piece we make. If something isn't right, we'll make it right.
30-Day Return Window
Unused items in their original condition may be returned within 30 days of delivery for a full refund of the product price. Custom or personalized pieces are non-returnable unless they arrive damaged or defective.
How to Start a Return
Email us at premium.designs@counterkind.com with your order number and the reason for your return. We'll reply within 1 business day with a prepaid return label and instructions. Return shipping is free for U.S. orders.
Refund Processing
Once we receive and inspect your return, we'll issue your refund to the original payment method within 3–5 business days. You'll get an email confirmation when the refund is processed.
Damaged in Shipping
We do not offer exchanges. If your order arrives damaged in transit, email premium.designs@counterkind.com with your order number and a photo of the damage within 7 days of delivery. Once we receive the damaged item back, we'll send out a replacement at no cost to you.
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